How to RTS to specific carriers?

Packages that were delivered by a certain carrier can only be RTS by that carrier company. If you have a designated RTS area in the HelloPackage room, it will help to separate them** by different carriers. Here are a few notes on who to RTS packages to: 

• Amazon: has UPS, Amazon Hub lockers, and various department store drop offs. You will need to identify the resident whom that package was delivered to in order for them to start the RTS process. 
• A package delivered to a particular person, and you have no way of reaching them, you will need to continue Amazon RTS with the scheduled pick-up time for an Amazon carrier. Best to call the Amazon center or email them in order to schedule this.  Contact them here:  [e-mail]
• USPS: All USPS delivery drivers should be able to accept RTS in hand. If not, drop off at the nearest USPS post office. 
• You can also schedule a pickup if you have bulk RTS from USPS. Here is a link to schedule the pickup: Schedule a Pickup | USPS
• UPS: Drop off at nearest UPS pickup/drop off location and or locate resident to RTS the package
• You can schedule a pickup for UPS RTS; however, there is a small fee. To avoid the fee, we recommend in store Drop off Find a Location | UPS - United States
• FedEx: Fedex carrier should be able to accept in hand RTS.
• If they do not accept your RTS packages, there are full-service centers that can take care of RTS Fedex packages on your behalf. Find one near you. FedEx full-service shipping locations  

**HelloPackage has Onsite Service representatives that are fully trained on the HelloPackage system and RTS processes. If you have onsite services, your rep will be able to RTS the packages on your property management team's behalf. If you want to add onsite services to your HelloPackage system, contact your Customer Success team: [e-mail]

According to the Federal Trade Commission, merchandise that is mailed to that you did not order can be kept as a free gift. Read more about their rules and regulations here: What To Do If You’re Billed for Things You Never Got, or You Get Unordered Products | Consumer Advice (ftc.gov)

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