Resident QR Code Tip Sheet

One-Time Use Code (OTC)

This link will direct you to instructions for creating a One-Time Use Code (OTC).  Note: This feature is not available at all locations.

What is the HelloPackage Room?

This video provides an overview on how the HelloPackage Room works.

Where is the HelloPackage Room?

The location of the HelloPackage Room can vary from one property to another.  You should speak with someone from your Leasing Office for directions.

What if I need help in the room?

You can also contact Customer Support directly:

• Online: https://packagesolutions.zendesk.com/hc/en-us
• Chatbot: HelloChat
• Web Form: Here
• ​​Phone and Text: 470-264-4833

Also, visit our Resident Knowledge Base for more helpful articles and video tutorials:

Resident Issues