HelloPackage Resident Mobile App

If you have signed up and verified your email for HelloPackage, you can download the HelloPackage Mobile App for both Apple and Android devices.

With our Mobile App you can...

• Receive Push Notifications without the confusion of SMS stacking
• View your Package History
• Submit a Vacation Request 
• View your HelloPackage Profile and update your
  • Name
  • Cell Number
  • Notification Preferences 
• Access the HelloPackage Landing Page where you can
  • Receive news and upcoming features 
  • Find helpful tips for using your HelloPackage Room
  • Open up Support Tickets via Online Form and AI Chat
    

Here is a link to a video tutorial on how to navigate the Mobile App (Note video is for previous version.  Updated video is forthcoming):

https://drive.google.com/file/d/126gNxAAOkSwm-6ZMLNgYXmoD4K670NQK/view?usp=sharing

Below is a written tutorial:

• Once you log into the Mobile App you are taken to a list of Pending (Active) Packages. These are active codes for packages that are ready to be picked up (left). 
• On the same screen, you can tap on History for a list of packages that have already been Picked Up (right).

On each screen you can see the following package details:

• Image of your package (you can tap and pinch to enlarge)
• 6-digit Code
• Carrier (Delivery Company)
• Arrival (Time and date package was scanned in)
• Room (Most sites only have 1 room)
• Zone the package is located on (may include the Floor or Cooler)
• An opportunity to Rate your Package Experience

You can access other options with the Menu bar at the bottom of the screen:

From left to right you have:

• Packages (as seen in the section above)
• One Time Codes
• Vacation Requests
• Your Profile

One Time Code:

In cases where you have not received a 6-digit Package Code for a package that was delivered over 6 hours ago, you can request a temporary or One Time Code (OTC) that provides access to your HelloPackage Room.

Select the Carrier your package was delivered by

Enter the Tracking Number from the Carrier to validate the delivery

Click here for more details on One Time Codes.

Vacation Requests:

A profile setting that suspends your property's "Return to Sender" process, preventing your packages from being returned to the sender if you're out of town and unable to retrieve your packages.

Select Add Vacation Request

Enter the First Day of your vacation (Away) and the First Day back (Home)

Away and Home dates can be entered via calendar (left) or tap the "pencil" icon to enter manually (right):

Add the Description for your request

...and Save

NOTE: Vacation Requests can only be submitted by you.  You can also submit Vacation Requests via your profile on a desktop browser (i.e. MS Edge, Chrome, Safari).  See the link below:
Vacation Requests

Profile:

Allows you to view and update some of the basic information in your profile and access the Customer Support Page

Edit Profile:

For full access to your profile you will want to access it on a web browser, but in the app you can edit the following:

• First and Last Name
• Other Name
• Cell Number
• Notification Settings: For SMS  and/or Email notifications

Help and Support:

Takes you to our Support Page where you can search Help Articles by topic or keywords.  You can also access our AI Chat feature to see your Pending Packages, get a One Time Code, and open or update a Support Ticket.

Still Need Help?  Click here to contact Support.